EXPERIENCE DESIGNER | SERVICE DESIGN | JOURNEY MANAGEMENT | TEAM LEADER
I turn tangled, multi-team customer experiences into one cohesive product vision that can launch at scale.
Fourteen years of design expertise at Fortune 500 companies, including Verizon, plus consulting for Delta Air Lines, Bain & Company, and Ryder Transportation. Most recently, I led both Customer Intents and Customer Intents and Identity Architecture at Verizon, includingIdentity Architecture at Verizon: identity models, journey management, and AI-era alignment.
Verizon 20205 -2026
Featured Work
VERIZON | Omni-Channel Journey Mapping Tool
Service design, VS Code + Claude, End-to-end journey mapping
VERIZON | Simplicity Plan Launch
Service design, End-to-end journey mapping, Product Launch, B2C
VERIZON | Identity Systems Graph
Service Design, Data Architecture, Airtable
VERIZON | Cross-Product Alignment
Product Design + Strategy, Cross-functional Alignment, Stakeholder Management
VERIZON | Customer-First Data Architecture
Customer Profile, Service Design, Product Alignment
Selected Client Work
Endava 2019 - 2024
Bain & Co
Delta Airlines
Valley Bank
Ryder Transportation
Early Work 2014 - 2019
Verizon Digital Signage | Verizon 5G Home Installer App | Verizon Cloud | Plastic-Craft Website | AMEX - Plenti Loyalty Program |