Consulting for Delta Airlines IFEC (In-flight Entertainment and Communications) with Endava, we worked closely with Delta prior to the launch of their Free WiFi initiative:

• Provide UX/UI direction for a responsive web

• Support internal processes through upskilling the team in agile, creating leadership alignment, and leading workshops

• Implementing a user research process for IFEC working with Delta’s internal research teams.

Log in Experience and Research

Using Mural, the log in flows were mapped through front-end flows, through screens, and service design maps were created to understand both front and back-end of the system.

Internal Processes | Agile Methodologies and UX Research

Leading the direction of research within IFEC, upskilling the team and coordinating with design and development, a process map was created to support the flow and implementation of proposed improvements.

During the course of the engagement with Delta Airlines and Endava, many feature improvements were launched through and understanding of research, insights with Qualtrics, and technical improvements.