The GXC: Internal Knowledge management

Bain, a US-based management consultancy that provides industry-defining solutions to the international business world, partnered with Endava on a total revamp of their internal web-based knowledge management application. 

The internal system, GXC, gets approximately 1.2M hits a year, heavily weighted to the newer segments in the business, Associate Consultants and Consultants. Bain engaged Endava to design the UX and develop a complete overhaul of the backend and front-end system, code-named GXC Plus. The engagement kicked off on October 23, 2018, and Endava delivered a completely updated GXC to Bain’s entire audience on November 15, 2019.

Updated look and feel

• The challenge was to take an information-heavy search engine and update it to feel more modern and, most importantly, user-friendly. The UI updates also matched the new Bain & Co branding.

• Updated the navigation to be persistent, giving the user a sense of ‘where’ they are at all times and how to move around the site.

• Using color and typography to highlight essential elements on the page and organize information consistently and legibly.

Advanced Search

• Organized search fields to allow the user to perform a complex task

• Persistent bottom navigation allows the user to hit the ‘search’ button whenever they need to without needing to fill out the bottom section. This also accommodates any desktop/laptop screen.

People Finder

• The top section creates a short-hand for a quick search function, while the bottom section allows for an advanced search on a person.