Ryder Transportation, a US-based transportation management company, has a piece of software called RyderShare. Clients and internal employees use it to track accounts, let clients manage their shipments, and set up clients’ systems.
ENDAVA | RYDERSHARE
Role
Product Strategist lead, build client relationships, led the UX/UI and product discovery engagement.
Timeline
12 week discovery process
Tools
Miro, Figma, Keynote
Project Goals
To deeply understand the Ryder’s problem from an employee and client perspective.
Comprehend the current-state technology and design to the future with it all working together.
Update the look and feel to be more modern and user-friendly, and keep up-to-date on their brand standards.
Design Process
Customer interviews
Internal employee interviews
Internal onboarding
Personas
User journey maps
Requirements gathering
Error-state handling
Tech stack
Key Problems
In our interviews, we discovered a vital issue: onboarding users into the system was archaic, arduous, and complex. It was both cumbersome for Ryder employees and was not meeting the needs of the client.
Modernized look and feel that provides clear and concise actions, such as the button that leads to a self-registration form
Updated UX to create a dashboard to jump into all the actions the user can do,
Company profiles allow the user to see immediate stats on new users and key actions that they might perform.
When performing these key actions, the focal point is directly on that tasks with clear buttons and information.