UX Designer

Objectives

Systems Graph

Strategic Objective: To build and democratize a comprehensive, interactive model that visually maps data attributes, roles, and access permissions across all core Verizon applications.

Project Overview: To truly understand how people's data currently works across Verizon’s touchpoints, we needed a dynamic way to catalog our data. I developed a relational ontology in Airtable and Figma that transformed scattered identity and account attributes into a single, scannable visual format. This tool empowers designers, developers, and business stakeholders to see and sense the complexity of our current state.

Key Impact

  • Data Democratization: Developed an interactive Systems Graph that mapped attributes and permissions across the Verizon product ecosystem (MVA, Family, Home, Protect, Cloud).

  • Metadata Strategy: Established a metadata classification system that categorized attributes into four distinct operational buckets (Identity Core, Global Profile, Local Feature, Regulatory) to govern future data usage.

  • AI Tooling Integration: Successfully brought the complex attributes systems graph into an interactive Gemini Gem, allowing cross-functional partners to query complex roles and permissions data via AI natural language.

  • Proactive Governance: Partnered with development to feed the ontology into Figma AI prototypes, creating a design-phase "spell checker" that ensures teams accurately utilize identity attributes before building.

Detail 3

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